These general terms and conditions govern the relationship between Air Spice Ltd., hereinafter referred to as "Merchant", on the one hand, and the Users of websites and services located on the website http://www.airspice.eu, hereinafter referred to as users, on the other.
Air Spice Ltd. is a company registered under the Commercial Law of the Republic of Bulgaria with the following details:
Please read the published General Terms and Conditions in full before using the information and commercial services offered on the Site (hereinafter referred to as the Services).
This document contains information about the activities of Air Spice Ltd. and the general terms and conditions for using the services provided by the company, governing the relationship between us and each of our users.
Mandatory confirmation: Confirmation of the General Terms and Conditions is a necessary and mandatory condition for the conclusion of the contract between the User and the Merchant.
Data processing: By accepting the General Terms and Conditions, the User agrees to the processing of his personal data on the basis of the contract concluded between him and the Merchant.
The Merchant identifies the Users of the Site by storing log files on the server of the Site.
The Merchant may disclose personal data to third parties only in the cases provided by law and in the circumstances provided by law or with the express consent of the Users.
The Merchant has the right to collect and use information about the Users on the basis and for the purposes of the implementation of the contract concluded under general conditions with the User. The information by which the person can be identified may include personal data specified in the general conditions, as well as any other information that the person provides voluntarily during registration. The information includes any other that the User enters, uses or provides when using services.
The Merchant may disclose personal data to third parties only in the cases provided by law and in the circumstances provided by law or with the express consent of the Users.
For the purposes of these general terms and conditions, the following terms should be understood as follows:
On the Site, Users have the opportunity to enter into contracts for the sale of goods offered by the Merchant.
Users use the interface of the website to enter into contracts with the Merchant for the goods offered.
The contract for the purchase and sale of goods is considered concluded from the moment of confirmation of the order by the Merchant.
In the event of a product being out of stock, the Merchant reserves the right to refuse the order.
After selecting one or more goods offered on the Merchant's website, the User must add them to his list of goods for purchase.
The User is required to provide delivery details and choose a method and time of payment for the price, then confirm the order through the site interface.
When placing an order, the User receives confirmation by email that their order has been accepted.
The Merchant has the right to refuse to enter into a contract with an incorrect User.
The Merchant has the right to treat a User as incorrect in cases where:
The prices of the offered goods are those indicated on the Merchant's website at the time of placing the order, except in cases of obvious error.
The prices of the goods include VAT, in cases where its charging is provided for.
The Merchant reserves the right to change at any time and without notice the prices of goods offered on the site, and such changes will not affect orders already placed.
The Merchant may provide discounts for the goods offered on the site in accordance with Bulgarian law and rules set by the Merchant. The rules applicable to such discounts are available at the place where the discount is shown. Discounts can be provided in various forms (eg promotions, loyalty discounts provided individually, at random or as a result of participation in a competition or customer survey).
Different types of discounts cannot be combined when ordering and purchasing the same item.
When the User returns a product with the right to a refund of the amount paid for any reason, the price subject to refund is reduced by the value of the discount applied to the product and only the amount actually paid is refundable.
The user can pay the price of the ordered goods using one of the options listed on the website. Payment is possible on the Site by the following methods:
If the User chooses the option of delivery by courier and payment by cash on delivery, he must pay the price of the ordered items together with the price of delivery to the courier upon receipt of the goods.
If the User chooses a payment method involving a third party payment service provider, the User may be bound by the terms and conditions and / or fees of such third party.
The Merchant shall not be liable if a payment method involving a third party payment service provider is not available or otherwise does not function for reasons that cannot be attributed to the Merchant.
The Consumer has the right to withdraw from the contract without stating a reason, without paying compensation or penalty within 14 days from the date of acceptance of the goods by the Consumer or a third party.
In order to exercise his right under this clause, the User must unambiguously inform the Merchant of his decision to withdraw from the contract, individualizing the goods he wishes to return, by providing all details of the order and delivery, including but not limited to: content and value of the order, data of the person who made the order, data of the person who accepted the delivery, and date of delivery.
The trader publishes a form on its website for exercising the right to withdraw from the contract. Download the form
In order to exercise the right of withdrawal, the Merchant provides the user with the option to fill in and send electronically via the website the standard withdrawal form or other unambiguous application. In these cases, the Merchant shall immediately send the consumer a confirmation of receipt of his refusal on a durable medium.
The User is obliged to return the goods at his own expense together with the receipt and invoice, if any, by handing them over to the Merchant or to the latter's authorized person, within 14 days from the date on which the User has exercised his right of withdrawal. from the contract.
Upon return, the goods must be in their original packaging, without traces of use or distortion of trade.
The trader has the right to postpone the refund until the goods are returned or until proof is provided that the goods have been sent back, whichever is the earlier.
In case the User does not fulfill his obligation to return the goods without notifying the Merchant of the delay and without providing a valid reason for the same, it is considered that he has withdrawn his statement of waiver of the contract.
When in connection with the performance of the contract the Merchant has incurred costs and the User withdraws from the contract, the Merchant has the right to withhold the relevant amount for the costs incurred or to demand their payment.
The consumer has no right to withdraw from the contract if the subject of the same are:
6.11 The Merchant shall refund to the Consumer the price paid by him for the returned goods.
The consumer has the right to complain about any non-compliance of the goods or services with the agreed / ordered, when after delivery, non-compliance with the sales contract is found.
Any non-conformity of the consumer goods with the contract of sale which occurs within 6 months after the delivery of the goods shall be deemed to have existed at the time of delivery, unless it is proved that the non-conformity is due to the nature of the goods or the nature of the goods. the discrepancy.
The consumer has the right to complain about the product or service, regardless of whether the manufacturer or trader has provided a commercial guarantee for the product or service.
When the satisfaction of the claim is made by replacing the goods with another, in accordance with the agreement, the Merchant will retain the consumer's original warranty conditions.
Upon filing a complaint, the consumer may claim a refund of the amount paid, to replace the goods with another, corresponding to the agreed or to deduct from the price.
The complaint is submitted verbally to the telephone number specified by the Merchant or in writing via the specified email, by post or submitted to the company's address. The Merchant provides access to a complaint form on its website. Download the form.
When filing a complaint, the user indicates the subject of the complaint, his preferred way to satisfy the complaint, respectively the amount of the claimed amount, and address, telephone and contact email.
Complaints about consumer goods can be filed within two years from the delivery of the goods, but not later than two months from the establishment of non-compliance with the agreed.
The period shall cease to run during the time necessary to reach an agreement between the seller and the consumer to resolve the dispute.
If the Merchant has provided a commercial guarantee for the goods and the term of the guarantee is longer than the terms for filing the claim under para. 1, the claim may be filed until the expiration of the term of the commercial guarantee.
Filing a complaint is not an obstacle to filing a claim.
The trader maintains a register of claims. A document is sent to the User on the e-mail specified by him, in which the number of the claim from the register and the type of the goods are indicated.
When the Merchant satisfies the claim, it issues an act to that effect, which is drawn up in two copies, and must provide one copy to the User.
In case of a justified complaint, the Merchant shall bring the goods in compliance with the sales contract within one month from the filing of the complaint by the User.
If the goods have not been repaired after the expiry of the period under the previous paragraph, the Consumer has the right to terminate the contract and to have the amount paid refunded or to request a reduction in the price of the consumer goods in accordance with Art. 114 of the Consumer Protection Act. 38.2. Bringing the consumer goods into conformity with the sales contract is free of charge for the Consumer. He does not owe any costs for shipping the consumer goods or for materials and labor related to its repair, and does not suffer any significant inconvenience.
The consumer may not claim a refund or a reduction in the price of the goods when the trader agrees to replace the consumer product with a new one or to repair the product within one month of the consumer's complaint.
The trader is obliged to satisfy a request for cancellation of the contract and to refund the amount paid by the consumer, when after satisfying three consumer complaints by repairing the same product, within the warranty period, there is another occurrence of non-compliance of the goods with the contract of sale.
The consumer may not claim cancellation of the contract if the non-conformity of the consumer product with the contract is insignificant.
The consumer may not contest the conformity of the consumer product with the contract for its sale when:
When submitting a complaint, the consumer must also attach the documents on which the claim is based, namely:
In case of non-compliance of the consumer goods with the sales contract and when the User is not satisfied with the resolution of the complaint, he has the right to choose between one of the following options:
Intellectual property rights over all materials and resources located on the Merchant's website (including available databases) are subject to protection under the Copyright and Related Rights Act, belong to the Merchant or to the designated person who has transferred the right to use the Merchant , and may not be used in violation of applicable law.
In case of copying or reproducing information beyond the permissible, as well as in any other violation of intellectual property rights on the resources of the Merchant, the Merchant has the right to claim compensation for direct and indirect damages in full.
Except as expressly agreed, the User may not reproduce, modify, delete, publish, distribute and otherwise disclose the information resources published on the Merchant's website.
The Merchant undertakes to take due care to provide the User with normal access to the services provided.
The Merchant reserves the right to suspend access to the services provided. The Merchant has the right, but not the obligation, at its discretion to delete information resources and materials published on its website.
The trader has the right at its discretion, without giving notice to terminate the contract unilaterally, if it finds that the services provided are used in violation of these general conditions, the legislation of the Republic of Bulgaria and generally accepted moral norms.
Except in the cases provided for in these General Terms and Conditions, the contract between the parties is terminated upon termination of the Merchant or termination of the maintenance of its website.
In addition to the above cases, either party may terminate this Agreement by giving one week's notice to the other Party in the event of failure to perform its obligations under the Agreement.
The written form of the contract is considered complied with by sending an e-mail, pressing an electronic button on a page with content that is filled in or selected by the User or marking in a field (check box) on the website, etc. similar in so far as the statement is technically recorded in a way that allows it to be reproduced.
The Parties declare that in the event that any of the provisions of these General Terms and Conditions prove to be invalid, this will not invalidate the entire contract or other parts thereof. The invalid clause will be replaced by the mandatory norms of the law or the established practice.
The Merchant undertakes to notify the Users of any change in these general terms and conditions within 7 days of the occurrence of this circumstance at the e-mail address specified by the User.
When he does not agree with the changes in the general conditions, the User has the right to withdraw from the contract without stating a reason and without owing compensation or penalty. In order to exercise this right, the User must notify the Merchant within one month of receiving the notice under the previous article.
In case the User does not exercise his right to withdraw from the contract in the manner prescribed in these general terms and conditions, it is considered that the change is accepted by the User without objections
The provisions of the current legislation of the Republic of Bulgaria shall apply to all issues not settled by these General Terms and Conditions.
